Customer Service

We’d love to hear from you. For answers to most questions, please refer to our FREQUENTLY ASKED QUESTIONS page.

Satisfaction Guarantee

We want you to be happy! You can return/exchange tea or merchandise within 90 days with a receipt. If you do not have your receipt you may give us your order number, name and address. If the order has an error that is caused by us we will refund the return shipping cost. Please note that Sale and Clearance items are a final sale.

Merchandise returns can be sent via mail or returned to a local Pekoe Sip House store. Please take your packing slip with you for returns in a Pekoe store.

Orders should be returned to:

ATTN: Returns Dept.
6395 Gunpark Drive
Suite T
Boulder, CO 80211

Customer Service Contact Info


Wholesale Inquiries